Product Manager, Digital Customer Experience
Our client is seeking a Product Manager to work hybrid/remote on their Digital Customer Experience team 3 days per week onsite in New York City. These individuals will constantly be thinking through the customer experience while overseeing the development of digital experience (or enhancing existing ones).
Responsibilities:
- Develop and prioritize product requirements for new products/services, as well as enhancements / change requirements for existing products/services to meet changing business, market, customer and competitor needs
- Own the development, delivery and maintenance of your products/services by leading cross-functional teams consisting of IT, operations, business analysis, customer service, marketing, and stakeholders from different business units
- Own the health of your digital products, and track performance by supporting the development of appropriate metrics and measurements
- Research new digital technologies and standards to evolve our current digital capabilities and build new ones
- Analyze information to make decisions and/or influence change
- Represent function to external stakeholders
- Maintain close working relationship with our business partners and other cross-organizational partners
Requirements:
- 3-5 years in Product Management
- Experience developing Web-based software, ideally via Lean/Agile scrum methodology
- Passion for customers and a demonstrated focus on customer experience
- Energy, motivation, and commitment to drive to results in a challenging, fast-paced environment. The Digital team is a start-up within an established and successful company.
- Demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams
- Strong interpersonal skills with the ability to work internally across all teams as well as externally with partners and vendors
- Ability to manage and prioritize multiple projects simultaneously
- Strong analytical and problem solving skills with an attention to detail
- Strong bias toward action
- Excellent verbal and written communications skills
- Experience in Banking / Financial Services is a plus
About Profiles:
Established in 1998, Profiles is the industry leader in placing Digital Professionals. Concentrating exclusively in Creative, Digital Marketing, and Information Technology, Profiles’ expertise is where Marketing meets IT. Our experienced team, executive leadership, and leading Talent contractors are among the industry’s best. Located in the Mid-Atlantic, Profiles recruits nationally to supply the best corporations with top talent.
Profiles offers leading salaries, bonus pay, weekly compensation, 401k and health, vision and dental benefits. Contract, contract-to-hire, and freelance jobs listed daily. Our consultants are also offered cutting-edge technology training.
For more information, visit www.careerprofiles.com.
