A Fortune 200 financial organization is looking for a detail-oriented Digital Project/Process Manager near Richmond, VA. This is a hybrid, 6-month contract where individuals will be required to work up to 2 days on-site and 3 days remotely.
The Digital Messaging Operations team is seeking a skilled individual to drive the creation and optimization of email, SMS, and push notification campaigns across our business lines. This role involves collaborating closely with cross-functional teams, external vendors, and stakeholders to enhance customer experiences, achieve business objectives through rigorous testing, and ensure successful message delivery.
NO C2C OR THIRD-PARTIES
Digital Project/Process Manager Benefits:
- Recognition & Rewards – Our client recognizes and rewards employees for their hard work and achievements through various programs, including awards and employee appreciation events!
- Innovative Work Environment – As a leading financial institution known for its innovation, employees have the chance to work on cutting-edge projects and utilize the latest technologies to drive meaningful change in the industry.
- Work-Life Balance – Flexible hybrid-remote work environment prioritizing employee well-being and a healthy work-life balance.
- Competitive Benefits Package – Health, Dental, Vision, 401K benefits, and PTO.
Digital Project/Process Manager Requirements:
- 2+ years of proven digital/IT project/process management experience (email, SMS, push, web platforms, etc.).
- 2+ years of employment experience in process management, preferably within a technology-driven environment.
- Bachelor's Degree in Business, Computer Science, Business Administration, or another relevant industry, and/or military experience valued.
- PMP, Product Management, or Six Sigma certifications, preferred.
- Familiarity with APIs and Cloud technologies, with hands-on experience in digital message personalization, management, and testing.
- Technical proficiency in Workfront, HTML/CSS, Salesforce Marketing Cloud, APIs, etc.
Digital Project/Process Manager Responsibilities:
- Lead end-to-end implementation of new messaging initiatives, from concept development to deployment across email, SMS, and push notification channels.
- Collaborate with business partners to refine message intent, secure necessary approvals, and define technical requirements.
- Coordinate testing and validation processes to ensure seamless delivery.
- Ensure adherence to risk, compliance, and process control standards throughout project lifecycles.
- Support multiple business units and projects of varying complexity, serving as the primary point of contact and advocate for our messaging solutions.
- Execute message configuration, testing, and launch activities with meticulous attention to detail.
- Communicate effectively with stakeholders and management, providing clear updates on project status and milestones.
About Profiles
An award-winning creative and marketing workforce solutions provider. Profiles places the highest caliber candidates in Fortune 500 companies and leading brands, nationwide. Our specialized recruiters represent an elite group of skilled professionals for contract, contract-to-hire, and direct-hire positions. Profiles is headquartered in Baltimore, MD with a remote staff of entrepreneurial individuals across the nation.
Have you considered a contract position? Profiles offers the following benefits: competitive salary; 401(k) plan; weekly paycheck and bonus pay; health, vision, and dental insurance; online software and soft skill training.
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